Privacy Policy

1. Introduction

AutomataNexus, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including NexusConnect, NexusConnectBridge, NexusEdge, NexusBms, and NexusApollo (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Account credentials (username and password)
• Payment and billing information
• Communications you send to us

2.2 Technical and Usage Data

When you use our Services, we automatically collect:

• Device information (hardware model, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Building automation data (sensor readings, equipment status, energy metrics)
• AI model performance data and diagnostic information

2.3 Building and Equipment Data

Our edge computing and building management products collect operational data from connected HVAC systems, sensors, and equipment. This data is used to provide AI-powered diagnostics, predictive maintenance, and energy optimization services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our AI models for fault detection and diagnostics
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents and fraudulent transactions
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

• TLS/SSL encryption for all data in transit
• Encryption at rest for stored data
• Multi-factor authentication (MFA) for account access
• Role-based access control (RBAC)
• Regular security audits and penetration testing
• Cloudflare protection for DDoS mitigation and web security
• Human-in-the-loop AI safety protocols

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share your information

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Building automation and sensor data may be retained for extended periods to support historical analysis, trend reporting, and AI model training. You may request deletion of your data by contacting us.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Our Services may not function properly if you disable cookies.

9. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: